Shipping Policy
Everything you need to know about order processing, delivery and shipping with Pure Natural Health BD.
Last updated: September 2026
At Pure Natural Health BD, we aim to deliver your wellness, herbal and skincare products safely and conveniently throughout Bangladesh.
1. Delivery Coverage
We provide delivery services across Bangladesh. Delivery availability may vary depending on your location, courier coverage and product availability.
2. Order Processing
After your order is placed, our team may contact you to confirm your order details, phone number and delivery address before dispatch.
Orders are processed during our normal business operations. Processing may take longer during public holidays, promotional campaigns or periods of unusually high order volume.
3. Estimated Delivery Time
Delivery time depends on your location and the courier service handling your order.
Estimated delivery information will be communicated when your order is confirmed or dispatched. Unexpected courier delays, weather conditions, public holidays or other circumstances outside our control may affect delivery times.
4. Shipping Charges
Delivery charges may vary based on location, order size, product type and courier service.
Applicable shipping charges will be shown during checkout or communicated to you before your order is confirmed.
5. Cash on Delivery
Cash on Delivery may be available for eligible orders and delivery locations within Bangladesh.
Customers are requested to keep the required payment amount ready when receiving a Cash on Delivery order.
6. Correct Delivery Information
Customers are responsible for providing accurate delivery details, including:
- Full name
- Active phone number
- Complete delivery address
- Area, district or other required location details
Pure Natural Health BD will not be responsible for delays caused by incorrect, incomplete or unreachable customer information.
7. Receiving Your Order
Please check the package condition when receiving your order. If the package appears significantly damaged, opened or incorrect, please contact our customer support team as soon as possible.
8. Failed Delivery
A delivery may be unsuccessful if the customer cannot be reached, refuses the parcel without a valid reason, or provides an incorrect delivery address.
In such cases, additional delivery charges may apply if the customer requests the order to be shipped again.
9. Order Tracking
Where tracking information is available, customers may receive a tracking number, courier update or delivery confirmation through phone, SMS or another available communication method.
10. Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us with your name, phone number and order information. Our team will assist you in checking the delivery status.
11. Contact Us
For shipping or delivery-related assistance, please contact our support team.