Terms & Conditions

Last updated: September 2026

Welcome to Pure Natural Health BD. By accessing our website, browsing our products, contacting us or placing an order, you agree to the following Terms and Conditions.

1. General Terms

These Terms and Conditions apply to all users, visitors and customers of Pure Natural Health BD. We reserve the right to update or modify these terms when necessary.

Continued use of the website after changes are published will be considered acceptance of the updated terms.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, pricing and other information.

However, packaging, appearance, colour or product details may occasionally differ from website images due to manufacturer updates or display differences.

3. Health & Wellness Information

Information provided on our website is intended for general product and wellness information only and should not be treated as professional medical advice, diagnosis or treatment.

Customers should consult a qualified healthcare professional before using herbal medicines, supplements or wellness products if they have a medical condition, are taking medication, are pregnant, breastfeeding or have specific health concerns.

4. Orders

When placing an order, customers are responsible for providing accurate and complete information, including their name, phone number and delivery address.

We reserve the right to confirm, refuse or cancel an order where there is incorrect information, suspected fraud, stock unavailability or another legitimate operational reason.

5. Pricing

Product prices are displayed on the website and may change without prior notice.

If an obvious pricing error occurs, Pure Natural Health BD reserves the right to correct the error and contact the customer before fulfilling the order.

6. Payment

Available payment methods may include Cash on Delivery and other payment options provided through our website or approved payment partners.

Customers are responsible for ensuring that all payment information provided is accurate and authorized.

7. Shipping & Delivery

Delivery times are estimates and may vary depending on location, courier service, public holidays, weather conditions or other circumstances outside our control.

Please refer to our Shipping Policy for more information regarding delivery coverage, charges and processing.

8. Returns & Refunds

Returns, exchanges and refunds are handled according to our Return & Refund Policy.

Certain opened, used or hygiene-sensitive products may not be eligible for return unless they were received damaged, defective or incorrect.

9. Product Availability

All products are subject to availability. We cannot guarantee that every item displayed on the website will remain available at all times.

If an ordered product becomes unavailable, our team may contact you to discuss an alternative, replacement or cancellation.

10. Customer Responsibilities

Customers agree to:

• Provide accurate information when placing an order.
• Use purchased products responsibly and according to product instructions.
• Not misuse the website or attempt unauthorized access.
• Not use our content, branding or website for fraudulent purposes.

11. Website Content

Unless otherwise stated, website content including text, graphics, branding, layout and other materials belongs to Pure Natural Health BD or is used with appropriate permission.

Content may not be copied, reproduced or commercially redistributed without prior authorization.

12. Third-Party Services

Our website may use or link to third-party services including courier companies, payment providers, social media platforms or other external services.

We are not responsible for the independent terms, policies or services of third-party providers.

13. Limitation of Liability

To the extent permitted by applicable law, Pure Natural Health BD will not be liable for indirect or consequential loss arising from misuse of a product, inaccurate customer information, courier delays or events outside our reasonable control.

Nothing in these terms is intended to exclude any rights that cannot legally be excluded.

14. Privacy

Personal information collected through our website is handled according to our Privacy Policy.

15. Changes to These Terms

We may revise these Terms and Conditions when necessary to reflect changes in our services, website operation or legal requirements.

The latest version will always be available on this page.

16. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us.